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Service rating: Great service and fast delivery. Only downside for me was the amount you would charge for putting item together, I would have used this service had it been more affordable especially when paying £250 for it in first place.
Product: Great product and kids love it. Perfect a a den and envy of their friends!
Trampoline Warranty Issue
Service rating: Just wanted to thank you for getting the trampoline parts under warranty and so quickly - the customer service you gave me has been superb and I thank you very much I have just put the bits back together as I waited until the weather was better - as you can see from the photo it is ready for action again. Please show this to your manager so he can see how impressive his staff are to customers - I will certainly buy from you again and recommend your website to my friends!!
Service rating : Fantastic service, from advice, to ordering to speedy delivery.
Product: Purchased for my son's birthday and it was easy to put together and looks great. He is delighted with it. It looks well in the garden also and much neater than most due to the net having a full hoop around the top. Would recommend both product and company.
Service rating : Called the company to organise the delivery on a specific day as well as to get some product advice. Very knowledgable and friendly service.
Product: quality from Top to Bottom - at the end of the day, you get what you pay for
Service rating : Excellent service
Product: Really pleased with the trampoline, had to have the mat replaced, emailed them and one was delivered quickly.
Service rating : Good information on which base purchasing decision. I missed the original delivery but was able to re-arrange with carrier.
Product: Good price which included steps which were extra for lots of other sites I looked at.
Service rating : Quick efficient service ,thank you !
Product: Excellent quality, well made and sturdy . Fairly easy to assemble and looks attractive too . Also an added bonus with the free ladder and weather proof cover . Quick and efficient delivery 10 out of 10 !!
Service rating : Simple ordering process, quick delivery! Any questions are answered quickly! Would definitely use again and recommend.
Product: An excellent 8 ft trampoline. From what I've seen, and experienced, it performs better than the competition! My kids and their friends love it! It's rated for 100kg whereas most others are 75kg. It's noticeable, I weigh nearly 80kg and can reach some pretty impressive heights on it! Would have absolutely not doubts about re-ordering this trampoline again or another Telstar trampoline in the future.
Service rating : Website was clear. Delivery was fast and as promised.
Product: Seems a quality trampoline, with a study feel.
Enclose doesn't feel like it will tear and is held securely.
Well packaged and went together well.
Service rating : Easy to use website and v prompt delivery
Product: Excellent product
Service rating : Very good website and easy to place the order
Product: Very good quality and easy to construct
Service rating : Service good, and well informed delivery instructions and dates
Product: instructions not the clearest for Assembly, but able to put together with time
My trampoline arrived yesterday, on time, exactly as you said. All the parts were there and assembly was easy. I would like to complement you on your excellent service, in particular the frequent email communication telling me exactly what was happening with my order and the fast delivery time. Many thanks
Hi, just wanted to say a huge thank you for delivering such a fabulous trampoline so quickly. My daughter and son are both over the moon with their new trampoline and circus tent. We wanted delivery on a specific day, which you accommodated. The Telstar Jump Capsule DELUXE Package is excellent - easy to build and the whole family are enjoying it.
Thank you so much and I will definitely buy from you again in the future.
Just to say how delighted I am with your service. I telephoned on Friday to ask if I could have delivery on Monday for my daughter's birthday and never has a transaction been easier. In fact I was worried it was too easy! But the trampoline duly arrived before lunch on Monday and had all the bits and pieces necessary to erect it. It took a while (nature of the beast!) but the children have been bouncing ever since! Fantastic service, thank you!
Melanie Cockshutt - Telstar Jump Capsule DELUXE Trampoline
Hi there, just a quick note to thank you for my 14ft trampoline. Easy to order, prompt delivery, everything in the box, easy to asemble, good quality and excellent value for money..........and very bouncy !
Justin Swift - 14ft Telstar Trampoline Package
Just wanted to leave some feedback about the 12ft Jumpking jump pod clasic that we ordered for our children aged 5 and 2. Ordering was easy and the trampoline was delivered on the correct day. My husband was able to put it up on his own in a couple of hours and was pleased with its quality. Despite the bad weather, our children have been on it every day, even when that means having to clear the snow off it. We're waiting for the summer to try out the free tent that came with it!
Clair Bartram - 12ft JumpPOD Classic
Many thanks for your promptness. I have found your trampoline company fantastic so far so am equally impressed with the service when there is a problem, I would have no problems at all in using you again.
Anneli - 12ft JumpPOD Classic
May I just take this opportunity to thank your for your prompt delivery of my trampoline,. my daughter is so happy, the quality is excellent, and well worth the money, definitely recommended
Mrs N Piff - JumpPOD Trampoline
Hi, just wanted to say thanks. I ordered trampoline yesterday morning and recieved it this afternoon. Fantastic service and great value for money. Will definatly be recommending your company!! Thanks again.
Stacey Simmons - Telstar Combo Package
just wanted to thank you for the efficient service you offer. We wanted delivery on a specific day, which you accommodated, and also managed to slot delivery around the school run. The Jumpking 10ft Jumppod is excellent - easy to build (once we worked out which pieces my 4 year old had disconnected whilst 'helping'!) and the whole family are enjoying it.
Everyone should use Trampolinesonline for their trampoline purchases!
Thank you so much for being so accommodating. All our future purchases for the garden will be with alfresco fun, it is rare to find this level of customer service. All your hard work is greatly appreciated and the kids are delighted.
Thankyou so very for such a fantastic product & super fast service!
Julie Read - 12ft Telstar Combo Trampoline
Many thanks for your email and delivery instructions, the trampoline arrived safely and in time and Freddie was totally delighted with it...........in fact he was so excited he was sick !!!!!!
Many thanks trampoline is brilliant.
Just to say a huge thank you for the prompt delivery on our trampoline.
Ordered it sunday and it arrived on wednesday and constructed by lunch time on thursday !
It is a far superior trampoline than our last one, and i am so glad that i decided to spend a bit more to get good quality on the jumpking jumpod 12ft trampoline.
Thank you once again, from one happy mum and 2 worn out children.
Linda Williams - 12ft Jumpking JumpPOD
Just to say that we are very happy with our Jumpking Jumpod Trampoline, the quality is excellent, it is very solid & safe. Our 5 year old has had hours of fun on it already.
Virginie Bedford - Jumpking JumpPodMany thanks for such friendly, prompt and no quibble customer service - needless to say I am mightily impressed. I will of course recommend "trampolinesonline" to any of my family and friends who may be considering purchasing a trampoline in the furure.
Hope the company goes from strength to strength, keep up the good work.
Yours, in gratitude,
All arrived ok and is suitably erected - thanks to you for a super product, delivered when you said it would be, well made with pretty good instructions.
Tracey Baty - Mini Ovalpod
I wish all 'Customer Service' was as good as you provide!!!
Karen - Warranty claim for Ovalpod
I just wanted to say thank you for a great service - I have been really impressed with your company in terms of progressing the order, delivery and value for money.
The trampoline has bought lots of joy already.
Heather - 10ft Duplay Trampoline and Safety Net
Just a quick e mail to say thankyou so much for getting our trampoline here on Saturday morning as you promised! Very pleased with your prompt service and flexibility, we will reccommend you to all!
For your information, comments have been received from our son and daughter in law's friends [all parents with young children] concerning the differences between the trampolines in the high street stores etc and your much superior trampoline. Stronger, more stable and a sturdier build all round; and they were impressed with the net and vertical stanchions arrangement from the health and safety perspective. The grandchildren are once again jumping for joy. Their friends get to have a turn each and then no doubt go home to nag their parents for their own trampoline; and hopefully, if they are successful, they will buy from yourselves.
Thank you once again for all your help,
C & V Aiken - 8ft Telstar Trampoline
The trampoline arrived at 1 pm today and I have already built it; very easy even for one person. The boys are on it now and think it is absolutely fantastic.
Thanks for the quick delivery
Have a good weekend
Kenneth - 12ft Supertramp Trampoline Package
Just to let you know that our kids were thrilled with the trampoline we brought from you. It took hubby around 2 hours to build and he found it very easy to put together. Best of all, what a fantastic price!
Mrs Hakkings and 'The Gang' - 10ft Telstar Trampoline
Wonderful service yet again
Hi Jackie @ trampolinesonline
Just wanted to say a big thank you for the excellent service we have received.
We ordered the trampoline on the Thursday and it arrived at 1.50 on the Friday - that really is customer service.
My son was thrilled with his birthday present (birthday was on Saturday) and he has been on it every day since - even in the rain J.
The other children at the party loved it - oh yes and so did the adults J.
Thanks again for the brilliant service we really appreciated you being so helpful and the very quick delivery - 11 out of 10.
A very happy Mummy
Hiya, just wanted to say a huge thankyou for delivering such a fab trampoline so quickly!! I couldn't recommend your website any more highly to all my friends! My 3 boys are over the moon with their new trampoline and despite the high winds, and intermittant hail we're having today they're still bouncing away outside!!
Thanks so much and Will def buy from you again in the future.
All the best,
Fiona Gray - 8ft Telstar Trampoline
I am so impressed by the high level of service you provide - both during and after sale ! Yours has got to be one of the best web sites I have brought from online.
Ellen - Telstar Trampoline
I want to say thank-you very much for the excellent service you gave when I recently bought my son a trampoline. It was ordered at very short notice but was delivered the next day. My son loves playing on the trampoline and has been out in all weathers!! Once again, thanks very much.
Liz Crompton - Telstar 10ft Trampoline
I would just like to comment on the standard of service I have received from your company. Wanting to buy a go kart for our son we found your website to be very informative offering a range of new products. We opted for an item which included a free seat and free speedometer.
When it seemed there would be a delay in supply, you telephoned to tell me. You apologised for the delay and informed me of the day my kart would arrive - the kart arrived at 10am on the day you said it would. We had a problem with the speedometer fitting. You contacted your supplier and they sent us a replacement complete speedometer free of charge, without the need for us to return the old one.
I do not know how large or small your company is but I would just like to say the service we have received has been excellent. I am sure we will be using you again in the future and recommending you to our friends.
Alistair Cardwell - BERG Racer GT
Many thanks for the delivery made to my address in Cyprus, I have received both carts, thankyou for a very good delivery time. Intend to assemble on Tuesday. Once again thanks.
Phil Allen - Kettler Safari GT
Due to receive the trampoline today but wanted to say that I have found your website and service really helpful. You answered my e-mail queries - with a real person, really quickly and have been much less "automated and unfriendly" than websites generally are.Thanks again
Wendy - Telstar Trampoline
I would just like to thank you for your exceptional service with the fast delivery of my order.
With many thanks
Hi to TRAMPOLINESONLINE,
Our trampoline was delivered to our back garden by very friendly and efficient drivers. It was very easy to erect and the kids have been on it ever since. It looks like it will be worth every penny so thank you Trampolinesonline.
We would like to congratulate you on your fast and efficient service and the quality of your products. We looked at many trampoline companies and hundreds of products before choosing you and we are very happy with the service we have received from start to finish, especially the speed of delivery. We will happily recommend you to people we know. Thank you very much.
I just wish to say how delighted I am with my purchase and the delivery was as stated (next day). The grandchildren love it.
Mrs. Anne Askwith - Kettler Go Kart
hi, i bought the 7.5 trampoline and tent from you over the phone and it arrived within 24hrs of me paying, fantastic, it's up and the kids love it, im so pleased with it, thank you,
Anon - 7.5ft Trampoline and Tent
Thanks so much for all your help with the trampoline. The trampoline arrived on time and the look on my daughter's face said it all (she was speechless for 10 seconds at least!!).
Cathy -12ft Telstar Trampoline
I would like to say how pleased I am with the trampoline. It was easy to erect and very safe for my grandchildren to use, even their Dad has managed somersaults on it, would recommend to anyone.
Can I say how impressed I am with both the delivery and quality of the trampoline you have supplied.
The trampoline was delivered a day early, however this was not a problem.
The delivery driver was fantastic. My wife who took the delivery said that the driver could do no more for her and even took the trampoline down to the end of the garden where it was to be placed.
With regard to the trampoline itself, I am impressed by the quality and relative ease of construction. Having seen other trampolines and comments from other parents, we have agreed that this is the best one we have seen (and been on!!!)
Thank you again for a great trampoline
Justin Good - 14ft Telstar Trampoline
Just thought I'd drop you a quick note to say what a success the trampoline has been already, I'm really pleased with the model we chose. My daughter loves it & it's strong enough for me to use it too....
Your prompt delivery was very much appreciated.
Kind regards - Jeremy Diston - 10ft Telstar Trampoline
Can I just say a huge thank you to your team for your fast, efficient, friendly and helpful service in sending the go-cart up to Aberdeen. My daughter is over the moon with her birthday present and is the envy of the neighbourhood!
Thanks again for making her day.
Hi there to all at trampolinesonline.co.uk,
Just wanted to say a big THANK YOU. I received our new trampoline today, the day after placing an order with you over the telephone. I am delighted with the trampoline and the accessories, I know I got a really good deal from trampolinesonline.co.uk, and I think you deliver an excellent service. Top marks all round.
The children and their cousins have spent all afternoon on the trampoline and absolutely love it. I am so glad I chose a Supertramp trampoline as it is clearly a very good quality product. It was fairly easy to assemble - the trickiest bit was the enclosure - and looks sturdy and safe.
I had spent some time researching trampolines before choosing Supertramp and spent some time checking out different websites before choosing yours. It was time well spent. I shall not hesitate to recommend both Supertramp and trampolinesonline.co.uk to my friends.
Colette O'Brien - 12ft Supertramp Springtime Trampoline
I would just like to take the opportunity to congratulate your company for a wonderful buying experience.
I ordered a 10ft Jumpking Pod trampoline package on Thursday. The process with your sales colleague Sarah was friendly, easy and extremely swift. I was able to provide additional delivery instructions as I would not be at home to accept delivery.
I received a phone call from the delivery company confirming my required instructions at 8.34 a.m. the following morning.
I am delighted, and so is my daughter, with the trampoline. I wish all my buying experiences were as positive and pain free as this one was. I would and will, recommend your company very highly to other potential customers.
I would be very grateful if my comments and thanks could be passed on to both colleagues in your company and the delivery service you contract to.
Sarah Rainford - 10ft JumpPOD
Service rating : Emailed with a question on a Sunday and got a call straightaway - outstanding service.
Service rating : Excellent and pleasant to deal with
Product: Good quality product and easy to erect.
Product: Excellent quality trampoline delivered promptly after ordering.